Speech Active Terms and Conditions

By paying for the services of Speechmatters Consulting trading as Speech Active; ABN 63 122 697 287 you enter into an agreement with Speech Active and agree to be bound by the following terms and conditions.


In this document the terms “you” or “user” or “user” refer to the individual or business who purchases or intends to purchase Speech Matters trading as Speech Active services.

Speech Active refers to Speech Matters trading as Speech Active and our associated entities and staff.

Copyright and Proprietary Right

All Speech Active material is protected by copyright and is not able to be copied or used in any way by you or any other party without permission from the Speech Active author.

You may not reproduce upload, post, transmit or redistribute any part of the Speech Active course, or any material residing on www.speechactive.com. You may not use the content of this website for the teaching of students in a commercial environment or to distribute printed materials or audio content to any other party. Speech Active videos are not to be copied or recorded.

Trade Marks

All trademarks registered on this website are the property of Speech Active. Any unauthorised use of the Speech Active trademarks or any other images or content on this site is expressly prohibited.

Use of Content

You represent, warrant and agree that you will use Speech Active services for your own training purposes only.

Access is for one user/individual only. An organisation must purchase a course for every individual.

The sharing, copying or distribution of Speech Active’s passwords, usernames and course materials is strictly prohibited.

Unlawful or Prohibited Use

You will not use the site or the contents of this site for any unlawful purpose that is unlawful for the purposes of any state, federal or local law.

Responsibility for Content

While we have taken the utmost care to ensure that this material is accurate and of the highest quality we cannot guarantee it will meet your needs, will be uninterrupted or error free. Speech Active does not accept any liability for any error or omission. Use of content on this website is at your own risk. You agree to indemnify Speech Active for any damages, loss cost or expense which may be incurred by you using the Speech Active course materials. Speech Active shall not be liable for any third party claims or losses of any nature including, but not limited to, loss of profits, direct, indirect, special or consequential damages arising from a third party’s use or inability to use this website.


The user shall pay for Speech Active services in advance in accordance with the procedure and prices that are outlined on the checkout page of the Speech Active website.

Third Party Links

Speech Active accepts no responsibility for the contents of links provided from this website including recording software downloads.

Privacy Policy

Speech Active is dedicated to keeping your personal information private. It is Speech Active’s policy that your personal information will remain confidential. Speech Active will not rent, trade or sell your personal information to third parties.

In some cases, your information may be supplied to a third party, such as our email service provider, our survey software or our payment gateway (Braintree and Paypal) for the purpose of distributing the Speech Active newsletter. From time to time Speech Active may use your personal information to introduce you to other Speech Active products. You have the option to opt out from these offers, by informing Speech Active or using the opt out/unsubscribe option provided. Speech Active uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Speech Active last for 7 days while you’re browsing our website.

Speech Active may retain certain personal information supplied by you, including information which you supply to an agency through Speech Active, for example, the billing system, Speech Active reserves the right to contact current and past Speech Active users for the purposes of marketing, unless the user opts out of receiving such information. Retained information includes contact details, your study results, any speech assessments and general case notes. It is not our intention to share this information without your permission and we will not do so. The only exception is where your employer has engaged us on your behalf and requested progress updates.

After completing any form on our website or making a purchase transaction, your IP address will be stored, in the case of a purchase your IP address will be stored along with a transaction number that allows us to track your order.

We will never sell your information to anyone else.

Security Policy

When purchasing from Speech Active your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact Speech Active using the contact us form on our website.

Participation Policy

Speech Active provides opportunities for written discussion/comment through forums, email and comment boards. Material deemed to be inappropriate or offensive will be removed from these forums. Speech Active reserves the right to determine what comment is inappropriate or offensive.

With respect to any bulletin boards or forums available herein, statements and opinions expressed in the articles and communications are those of individual contributors and not the statements and opinions of Speech Active.

Web and associated technology infrastructure

Information transmitted via the Speech Active web site will pass over public telecommunications networks. Speech Active makes no representation or warranty that the operation of the Speech Active website will be uninterrupted or error free and disclaims all liability in respect thereof


While Speech Active makes all reasonable attempts to exclude viruses and malicious code from the Speech Active website, it cannot ensure such exclusion and no liability is accepted for viruses. It is recommended that you take all appropriate safeguards before downloading information from this site.

Subscription Period

Passwords issued for Speech Active are issued on a strictly single-user subscription basis for a period of 6 months from the date of first accessing the content. After this subscription period has expired, Speech Active will send you an email advising that your course access has expired.

Refund Policy

We have a 30 day satisfaction guarantee. If you are unsatisfied with the course and have completed less than 25% of the course content then you can be refunded. This refund applies to the online course only. This refund does not apply to assessments or phone sessions. No refunds will be given for English Pronunciation assessments or phone training sessions. After 30 days no refunds are available. Transfers of subscriptions to different users will be allowed if the original user has not accessed the course and with express written permission of Speech Active. Speech Active reserves the right to refuse such exchanges or transfers.

Phone Training Sessions

A 24 hour cancellation policy is applied to all phone sessions. You are required to give 24 hours notice before cancelling or rescheduling a phone session. If not, a fee ay be applied or the session may be considered used up. 

For the phone sessions that are included in the course enrollment, these must be provided during business hours on the days specified by Speech Active. There are limited sessions available outside these hours and these are reserved for Medical Professionals and Business Package clients. A 24 hours cancellation policy applies to these. 

Phone sessions are not included in the training provided to university students, where the University has funded the students enrolment in the course. 


Support requests regarding access to the system, errors or faults should be forwarded to info@speechactive.com describing the nature of the problem, your operating system, browser version and any other details that may assist us in troubleshooting your issue. A Speech Active representative will attend to your issue and contact you when it is resolved or if further information is required.


On receipt of a registration and payment receipt, a letter of acknowledgment will be sent by email to the user. The 24 hours following payment the user will be sent an email. They will use this invitation email to access the course console and set up their own login details.


Any notification to the user will be deemed effective if sent by email to the last known email address of the user.

Your Internet Connection

The quality of your internet streaming is dependent on many factors. While we strive to provide you a high-quality viewing experience, we make no guarantee as to the resolution or quality of the lessons you will receive when streaming.

Pricing adjustments

Speech Active reserves the right to alter our discount/pricing structures listed on our website at any time. Naturally, we will always do our best to give adequate notice. Once a course is commenced by a user we will not alter the pricing structure for the duration of their course.

Breach of the agreement

In the event, the user breaches a term or condition of this agreement Speech Active has the right to cancel this agreement and the user’s license to use the course’s purchased.

If Speech Active believes the user is breaching or has breached the terms of this agreement, Speech Active reserves the right to cancel and remove user access. In such cases, a refund will not be issued.

In the event that you breach a term or condition of this agreement, Speech Active reserves the right to commence proceedings to recover damages against you. This agreement is governed by the laws of the State of Victoria, Australia.

Changes to Terms and Conditions

These Terms may be varied from time to time at our sole discretion. Please ensure that you review these terms regularly. Your continued use of the site will constitute acceptance of all variations to the terms and conditions.

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